We check all our Guitars prior to shipment- we actually play Electrics/Electro Acoustics through an amp to make sure all the pick-ups work. This minimises the need to return guitars/packs.

Customers have 7 working days starting the day after receipt of their products to register their request to return an item or items under 'cooling off' legislation . Request to return an item must be given in writing by post or email, a telephone call is not considered a return request. Once we have received a request we will contact you to issue a Goods Return Number.

Please see out T&C's page for details on incomplete ,incorrect or damaged goods.

Goods should be returned to Something Guitar with their original packaging. Something Guitar will not be held responsible for any damages incurred in returning goods to us. The condition of the goods will remain the customer's responsibility until goods have been booked in and assessed by Something Guitar.

The consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us [including all packaging]. If goods are damaged or not saleable as new, Something Guitar reserves the right to seek recompense.Something Guitar will deduct the postage and packaging it incured to send to the customer from the refunded amount.

The consumer will be responsible for the cost of and return arrangements of any goods to us, under the "7-day no quibble return option". Something Guitar strongly recommend that if returning goods by their own means, that customers use an insured courier service, as Something Guitar will not be responsible for the goods until they have been signed for and then checked over - Something Guitar will email the customer to advise of the condition of the goods once they have taken the goods out of the shipping material and tested them[this may or may not be on the day of Something Guitar receiving the goods back].

Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.

Certain Items are illegible from being able to be returned under 'cooling off' period legislation namely:

• All microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or your inner ear cannot be returned for refund under 'cooling off' period legislation once opened due to our health and safety policy.
• Goods ordered specifically to meet a customer's requirements cannot be returned under the 'cooling off' period legislation, for example, a specific guitar colour ordered.
• Software, media, sample CD’s and any other copyrighted goods cannot be returned for refund under the 'cooling off' period legislation if the item has been opened.
• Hardware and software bundled products (such as NI Guitar) can not be returned once the included software has been registered. If available please utilize the trial periods before committing to your order.

Beyond the 7 day no quibble warranty period -

All Something Guitar products are covered by a standard one year warranty. If a fault should occur with your product after the first 7 days of receipt of the goods, you may wish to take your product to an authorised repair centre (with a copy of your receipt from us) or you may wish to return the product/s, with a copy of your receipt and full fault description, to our returns department. Our returns department can send your faulty product/s to the manufacturer or authorised service centre on your behalf. In other words, goods being returned must be shipped entirely at the expense of the customer and by their own means. Please inform us (in writing with the returning product) of the fault with the product. If the product is found to be faulty and is within the manufacturers warranty period we will repair it free of charge and return the product to you. If we or the manufacturer are unable to repair your product within 30 days of its receipt by us we will offer you the choice of a full refund or to supply you an alternative product equivalent.

To obtain a returns authorisation please put a request in writing by post or an email.

All of these regulations relate to Consumers - these are cited as people who are "buying for purposes not related to their trade, business or profession" and these regulations are not open to non-consumers.

If a product is bought for use in a business environment, been bought for use as part of someone's work then this needs to be pursued through normal business to business sale of goods contract disputes.

Consumers can not expect us to provide redress if they have misused the products - through improper use, incompatible accessories etc

Please note that in the event of cancellation under the cooling off period the consumer is responsible for the cost of returning the goods to us at their own expense. The consumer does have the responsibility to ensure that the goods can be returned to us to be sold as new. This means that consumers have an obligation to get the goods back to us in as-new condition.

Please note that this list is by no means exhaustive or complete – there may be other circumstances under the regulations which prevent you from returning the goods you are ordering from us. We strongly suggest that you contact either ourselves or one of the regulatory bodies to confirm your position before purchase if you are in any way concerned.

Exclusion of Expressed or Implied Warranties

Whilst we take the utmost care to ensure complete compatibility between hardware and software products and endeavour to configure all equipment to the customers requirements, due to the frequent changes and continual upgrading of software and associated drivers we are unable to guarantee compatibility between the two. Should however, a compatibility issue arise we will endeavour to solve the problem, but in the event that we are unable to do so we cannot accept any liability for consequential loss.

There are also a lot of other bits of information with regard to our returns policy and what happens below. Please make sure you look through these below as they are very important.

Collections: It is the customer who is responsible for making sure goods are packaged sufficiently and safely to get to their destination. If goods arrive with any marks, damage or faults with them that were not reported to us before they were shipped then you will be held liable for the cost of fixing or repairing these problems and you will not be refunded the full amount at our discretion.

Below are laid out some details of the rules and regulations we work within when dealing with your return. Please note that below is basically a summary of your statutory rights as outlined by the Distance Selling Regulations and the Sales of Goods Act. There are links to both pieces of legislation below as well as links to some other organisations such as the Office Of Fair Trade, Citizens Advice and Trading Standards. If you have any queries or questions about the information laid out below then please contact them to discuss.

The Consumer Protection (Distance Selling) Regulations 2000:
http://www.opsi.gov.uk/si/si2000/20002334.htm

The Sale and Supply of Goods to Consumers Regulations 2002:
http://www.opsi.gov.uk/si/si2002/20023045.htm

Free advice from:

www.citizensadvice.org.uk
www.tradinstandards.gov.uk
www.oft.gov.uk